1. What are the benefits of purchasing gift cards with Gift[it] rather than going to a store?
- You register on the website for free.
- Vanilla card activation fees are fixed at a lower rate than a store. We charge a flat rate of $4.50 per Vanilla Visa, Vanilla AMEX, and Vanilla Mastercard.
- You can purchase and activate large quantities of gift cards at one time, making it ideal for events and employee rewards.
- You receive full customer service throughout the process with a dedicated agent. No need to wait on hold for hours trying to speak with a customer service agent.
2. What are the downsides of going to a store?
- If you were to go to a specific store, there are restrictions on how much value of cards they can activate in a day.
- Activating gift cards at stores must be done individually, therefore a large order of cards can take many hours or even days. Why waste your precious time?
- The store is unlikely to have the number of cards or denominations you want to order, which means you would have to travel to multiple stores to have the cards you want activated.
3. Do you offer digital gift cards?
- No, we currently sell gift cards in physical form only.
4. How can I pay for my order?
- You can pay by using EFT (electronic funds transfer), wire transfer ($17.50 fee), or credit card (4% surcharge).
5. How are the cards shipped?
- We ship our cards in registered mail with our courier.
- We can ship the gift cards using standard shipping ($24.99), or express shipping (cost based on order weight).
6. Are the cards activated when they are shipped?
- No. We ship our gift cards deactivated. That means your order is safe from our warehouse to your location.
- We will only activate the gift cards when you want us to. There are no deadlines, no pressure, just peace of mind.
7. How are the cards activated?
- You let us know when you want the cards activated with a click of the button on our website.
- We will have them ready for use within 1-3 business hours.
8. Why do I have to complete Know Your Business (KYB) before I can order gift cards?
- In order to comply with Canadian government regulations for the financial product industry, all clients must complete the KYB.
9. Do the gift cards expire?
- Gift cards have an expiry date, but even if your card expires, the money loaded onto the card never expires.
- You will simply request a replacement card.
10. What happens if I have a problem with my gift cards?
- You will have a dedicated member of the Gift[it] team who will assist you in solving your gift card problems.
- No robots, no waiting on hold, a real person who can assist with any problems.
Ready to get started? Click here!
